Shopping at Merito Diamond is safe because we focus on authenticity, transparency, secure payments, and excellent customer service, giving you confidence with every purchase.
Merito Diamond offers certified, high-quality lab-grown diamonds at competitive prices. We provide transparent details, customization options, secure online shopping, and reliable customer support, ensuring a smooth and trustworthy diamond-buying experience.
Yes, Merito Diamond offers complimentary ring engraving; simply mention your engraving details in the order notes at the time of purchase. And our team will take care of it.
Yes, Merito Diamond provides secure and discreet packaging to ensure your purchase remains private. If you’re planning a surprise proposal or special gift, you can mention your request in the order notes or contact our support team, and we’ll do our best to help you keep the moment truly special.
Yes! Simply email us at support@meritodiamond.com along with your order number.
Yes! Simply email us at support@meritodiamond.com along with your order number, and our team will provide a free digital appraisal. This appraisal can be used for insurance purposes.
Shipping addresses cannot be changed once an order has been shipped. This helps prevent delivery issues and ensures your package arrives safely.
To keep your ring looking its best, gently clean it using warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth. We also recommend removing your ring during heavy activities and having it professionally cleaned from time to time for long-lasting shine.
Yes, you may request expedited processing and delivery for your order. This service is available for an additional fee of $120.
All deliveries require a signature upon receipt. If you won’t be available at the time of delivery, you may authorize someone else to receive the package on your behalf and share their details with us in advance. If no one is available, UPS or FedEx will usually attempt delivery up to three times before taking further action. More.
In the unlikely event that your package is lost while in transit, you will have the option to choose between a replacement of the same ring or a full refund, whichever you prefer
Once your order ships, you’ll receive a shipment confirmation email with tracking details. Tracking usually becomes active within 24–48 hours.
Yes, absolutely. Merito Diamond ships every order using trusted carriers with signature-required delivery. You’ll also receive tracking details so you can follow your package every step of the way and feel confident it arrives safely.
Merito Diamond does not have ready-made jewelry available for in-person viewing. All jewelry is made to order only, after the order is placed.
Yes. When you order both a diamond and a setting from Merito Diamond, you’ll receive a fully assembled, ready-to-wear ring.
No. Merito Diamond does not charge any fee for creating the CAD or 3D design for custom jewelry requests.
Yes. Merito Diamond can create a custom ring using the diamonds you already own. To get started, please contact us at support@meritodiamond.com or reach out through any of our available contact forms, and our team will be happy to assist you.
Yes, you can request to place a diamond on hold for up to 6 hours. Please note that a hold request is sent to the manufacturer, and the inventory is fully managed by them. If the diamond becomes unavailable for any reason, you can choose the best available alternative or opt for a refund.
You can find your ring size by visiting our Ring Size Guide page, where we’ve provided easy instructions to help you measure accurately. You may also choose to visit a local jeweler for professional sizing assistance.
Yes. All lab-grown diamonds from Merito Diamond are accompanied by a physical grading report from a recognized gemological laboratory, ensuring transparency and confidence in your purchase.
Merito Diamond accepts multiple secure payment options, including credit/debit cards, bank transfers, PayPal, Afterpay, and Payoneer. All payment methods are protected with high-level encryption to ensure a safe and smooth checkout experience for our customers worldwide.
Yes, Merito Diamond offers a price match policy on diamonds. To request a price match, please provide the diamond SKU along with the competitor’s website link at the time of placing your order. Please note that price matching applies only to diamonds and is not available on settings or fine jewelry. Additionally, orders approved for price matching are not eligible for any other promotions or discounts.
To initiate a return or exchange with Merito Diamond, please contact our support team within the eligible return period at support@meritodiamond.com. Once your request is approved, we’ll share the return instructions and shipping details. After we receive and inspect the item, we’ll notify you about the approval and next steps for your refund or exchange.
To return your item to Merito Diamond, please place it in its original packaging, making sure all original documents—including the lab-grown diamond certificate—are included. Secure the package carefully and attach the provided prepaid, insured return label (for U.S. returns) before dropping it off at a FedEx location or scheduling a pickup.
Once Merito Diamond receives and inspects your returned item, approved refunds are processed to your original payment method. The credited amount typically reflects within 1–3 working days, depending on your bank or card issuer’s processing time.
