Your peace of mind matters to us. That’s why Merito Diamond ships every order with care, security, and attention to detail, so your purchase arrives safely and stress-free
At Merito Diamond, we’ve been part of countless meaningful moments, and we know that jewelry is often purchased for special surprises, like an engagement. If you’d like help keeping your surprise intact, we’re happy to assist.
Special delivery arrangements, delivery on a specific date, or holding your order at a shipping location (FedEx, DHL, or Aramex) can be arranged by calling us at 0000000000.
At Merito Diamond, we’re committed to delivering your order safely and on time. During periods of high order volume, shipments may take a few extra days to arrive. We appreciate your patience and recommend allowing additional time for delivery.
If there is a significant delay with your order, we’ll reach out by email or phone to keep you informed.
For security and delivery accuracy, shipping addresses cannot be changed once an order has been shipped. This helps ensure your package arrives safely and prevents any delays or delivery issues.
UPS typically makes up to three delivery attempts for your package. If the delivery is unsuccessful after the third attempt, the shipment will be returned to Merito Diamond.
At that point, we’ll reach out to you to discuss the next steps and make sure your order is taken care of.
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.
If you want to check on your order status, simply click here.
Yes. We offer free shipping via trusted carriers such as FedEx, DHL, or Aramex.
For orders up to $800, a $45 USD shipping fee applies to ensure secure delivery.
Most orders are dispatched within 3–7 business days (excluding crafting time for rings and fine jewelry). Shipping does not occur on weekends or holidays.
Yes. Once your order ships, you’ll receive a shipment confirmation email with tracking details.
Tracking usually becomes active within 24–48 hours.
We ship orders using FedEx, DHL, or Aramex, depending on your location and delivery requirements.
Yes. All orders require a signature upon delivery to ensure security and accurate receipt.
No. We only ship to physical residential or business addresses. P.O. Box addresses are not accepted.
Shipping addresses cannot be changed once an order has been shipped. This helps prevent delivery issues and ensures your package arrives safely.
Absolutely. If your purchase is a surprise (such as an engagement), we’re happy to help.
Special delivery requests, specific delivery dates, or holding your package at a carrier location can be arranged by contacting our support team.
Carriers typically attempt delivery up to three times.
If delivery is unsuccessful, the package will be returned to Merito Diamond, and we’ll contact you to discuss next steps.
Your order is fully insured while in transit. Responsibility transfers once the package is handed over to the shipping carrier.
We are not responsible for delays caused by weather conditions, carrier issues, customs processing, or incorrect address details. If a significant delay occurs, we’ll contact you to keep you informed.
No. Customers within the United States do not need to pay customs duties or fees.
For international orders, all customs duties, taxes, and tariffs are the customer’s responsibility. Merito Diamond does not cover these charges.
Please contact us within 24 hours if your tracking shows “Delivered,” but you have not received your order. Unfortunately, claims cannot be accepted after this timeframe.
If your package appears damaged or tampered with, please refuse delivery and notify the courier immediately. Accepting a damaged package may affect your ability to file a claim.
In the rare event that your package is lost during transit, you may choose either:
If a claim is required, the review process may take up to 4 weeks.
Refunds or replacements cannot be issued while the claim is under review. Once approved, we’ll proceed based on your preference.
Merito Diamond is not responsible for customs delays.
If a delay exceeds 48 hours, the shipment may be returned at the customer’s expense, and insurance coverage may no longer apply.
If you have any questions or need help with shipping or delivery, please contact our support team by email.
